Full refund within 14 days
You can ask for a full refund within 14 days of any payment for SpDev Pro: the first payment of a subscription, a renewal, a Team licence or a licence paid by invoice. We refund the whole amount, including tax.
The 14-day free trial is a good way to decide before you pay, but you don't lose the right to a refund by skipping it.
How to ask
- Email [email protected] from the address you bought with, and include the order number from your Paddle receipt (or the licence key).
- Or contact Paddle directly at paddle.net, which handles our payments.
We process refund requests within two business days. The money goes back to the card or account you paid with; your bank may take 5 to 10 business days to show it.
After a refund
The licence key is deactivated and SpDev Pro stops working on its machines within a day, the next time it checks its licence. The free debugger keeps working, and your saved profiles stay on your machines.
After 14 days
You can cancel a subscription at any time from the link in your Paddle receipt. SpDev Pro then keeps working until the end of the period you paid for, and you are not charged again. We don't refund partial periods after the first 14 days, but if something went wrong, such as a renewal you forgot to cancel or a licence that never worked on your setup, write to us and we will sort it out.
Seats you no longer need
If someone leaves your team, you don't need a refund to reuse their seat: free it on the licence page and give it to someone else.